Platform Features and Benefits
Discover How Our Full Spectrum of Features Can Transform
Your Customer Experience and Operational Efficiency
Platform Features & Benefits
Discover How Our Full Spectrum of Features Can Transform Your Customer Experience and Operational Efficiency
From Unified Messaging to Analytics Elevate Your Business with Our All-in-One Solution
From Unified Messaging to Analytics
Elevate Your Business with Our
All-in-One Solution
Essentials Plan Features
Unified Messaging (One Inbox)
What It Does: This feature consolidates all customer communications from email, SMS, and social media platforms into one centralised inbox, making it easier to manage and respond to messages.
Benefits for SMEs: By streamlining communication, SMEs can significantly reduce response times and improve customer satisfaction. A unified inbox ensures no message is overlooked, enhancing customer service and operational efficiency.
Global Reach, Personal Touch
Connect with customers worldwide on a platform they trust and use daily. WhatsApp's global presence makes it easy to expand your reach and build stronger customer relationships with a personal touch.
WhatsApp Messaging
What It Does: Enables direct communication with customers on WhatsApp, allowing for personalised engagement on a widely used platform.
Benefits for SMEs: This feature offers SMEs a direct line to their customers, fostering stronger relationships through personalised communication. It enhances the customer experience and builds loyalty by engaging customers on their preferred messaging platform.
Engage with Interactive Conversations
Drive sales and support outcomes with two-way conversations on WhatsApp. Engage customers throughout their journey, from initial inquiry to post-purchase support, fostering loyalty and repeat business.
2-Way SMS & Email
What It Does: Facilitates dynamic two-way conversations with customers via SMS and email, directly from the platform.
Benefits for SMEs: Real-time conversations with customers allow SMEs to provide immediate feedback and address concerns swiftly, fostering trust and loyalty. This feature supports quick resolution of inquiries, enhancing customer satisfaction.
Contact CRM
What It Does: Provides a centralised database for efficiently managing customer information, enabling personalised service and targeted marketing efforts.
Benefits for SMEs: A robust CRM system is crucial for SMEs to understand and segment their customer base, tailor marketing efforts, and provide personalised services, leading to increased customer retention and sales.
Conversation AI
What It Does: Utilises artificial intelligence to automate responses to customer inquiries, ensuring they receive instant, relevant assistance.
Benefits for SMEs: Conversation AI can significantly reduce the workload on customer service teams while ensuring customers receive timely and accurate responses, increasing efficiency and improving the overall customer experience.
Google Business Profile Messaging
What It Does: Integrates messaging capabilities with your Google Business Profile, making it easier for customers to initiate contact directly from search results.
Benefits for SMEs: This feature increases the likelihood of customer engagement by making businesses more accessible, capturing leads at the moment of interest and enhancing local SEO efforts.
Google Business Profile Call Tracking
What It Does: Offers insights into calls generated from your Google Business Profile, providing data on call volume, sources, and outcomes.
Benefits for SMEs: Call tracking enables SMEs to measure the effectiveness of their Google Business Profile, optimise their listings based on data-driven insights, and improve customer engagement strategies.
Facebook Messenger & Instagram DM Integration
What It Does: Allows businesses to manage interactions from Facebook Messenger and Instagram Direct Messages from a single platform.
Benefits for SMEs: Centralising social media communications enhances social media engagement without increasing staff workload, ensuring SMEs can maintain a strong social presence and respond promptly to inquiries.
Website Chat Widget
What It Does: Adds a live chat feature to websites, offering real-time assistance to visitors and converting leads with instant engagement.
Benefits for SMEs: The chat widget can significantly increase conversion rates by providing immediate answers to visitor queries, keeping users engaged, and capturing leads at the peak of their interest.
Reviews & Reputation Management
What It Does: Helps businesses monitor and manage online reviews across platforms, enabling direct responses to feedback from a single dashboard.
Benefits for SMEs: Managing online reviews is crucial for maintaining a positive online presence. This feature allows SMEs to leverage customer feedback to improve services and use positive reviews to attract new customers.
Missed Call Text Back
What It Does: Automatically sends a text message response to missed calls, capturing potential leads and ensuring opportunities for engagement are not lost.
Benefits for SMEs: This feature ensures that SMEs never miss a lead, capturing customer interest even when direct contact isn't immediately possible, and enhancing customer service by acknowledging every inquiry.
Payments with Text To Pay
What It Does: Enables customers to make payments through text messages, simplifying the payment process.
Benefits for SMEs: Text To Pay streamlines the payment process, making it easier and more convenient for customers to complete transactions, which can improve cash flow and reduce administrative tasks for SMEs.
Call Reporting
What It Does: Provides detailed analytics on call activities, helping businesses understand customer interaction patterns.
Benefits for SMEs: Insight into call metrics allows SMEs to optimise their communication strategies, understand customer needs better, and identify areas for improvement in customer service.
Ready to Take Your Business to the Next Level?
Start Your Journey with Us Today!
Professional Plan Features
All in Essentials Plus:
Social Planner
What It Does: Enables planning, creation, and scheduling of social media content across multiple platforms from one dashboard.
Benefits for SMEs: Saves time and resources by streamlining social media management, ensuring a consistent online presence, and allowing SMEs to focus on creating quality content that engages their audience.
Appointment Calendars
What It Does: Offers easy online booking with customizable appointment calendars, allowing customers to schedule appointments at their convenience.
Benefits for SMEs: Facilitates easy booking for customers, reducing no-shows with automated reminders and improving the overall customer service experience, leading to increased satisfaction and repeat business.
Opportunities & Pipelines
What It Does: Tracks and manages sales opportunities with a clear view of your pipelines, ensuring efficient progress and follow-up.
Benefits for SMEs: Enhances sales management by providing a clear overview of opportunities and pipelines, leading to increased sales and revenue growth through efficient tracking and management.
Email Marketing Campaigns
What It Does: Allows for the execution of targeted email marketing campaigns to engage the audience, promote offers, and drive business growth.
Benefits for SMEs: Email marketing is a cost-effective way for SMEs to reach their audience, providing a platform for personalised communication that drives engagement, repeat business, and customer loyalty.
Funnels & Forms
What It Does: Builds custom landing pages and forms to capture leads, automate marketing funnels, and gather customer feedback.
Benefits for SMEs: Lead capture and feedback are essential for refining marketing strategies and improving customer satisfaction. Funnels and forms provide the tools needed to effectively gather and utilise this information.
Invoicing
What It Does: Generates and sends professional invoices directly from the platform, streamlining the billing process.
Benefits for SMEs: Simplifies the billing process, allowing SMEs to quickly create and send invoices, improving operational efficiency and enhancing the payment experience for clients.
Proposals & Estimates
What It Does: Enables the quick creation and sending of detailed proposals and estimates, closing deals faster.
Benefits for SMEs: Streamlines the proposal and estimation process, enabling faster turnaround times and higher conversion rates for new business opportunities, crucial for growth and scalability.
SMS & Email Templates
What It Does: Offers customizable templates for consistent and effective communication across SMS and email.
Benefits for SMEs: Saves time and ensures brand consistency across communications, providing SMEs with the tools to maintain a professional and cohesive messaging strategy.
Ads & Analytics Reporting
What It Does: Monitors advertising campaigns and provides comprehensive insights into marketing efforts with detailed analytics reporting.
Benefits for SMEs: Insights into campaign performance and customer behaviour are essential for refining marketing strategies, maximising return on investment, and making data-driven decisions to drive growth.
Transform Your Operations and Customer Engagement.
Unlock the Full Potential of Your Business!
Premium Plan Features
All in Professional Plus:
Unlimited Website & Blog Hosting
What It Does: Offers robust hosting solutions for websites and blogs, ensuring your online presence is always reliable and fast.
Benefits for SMEs: A significant cost-saving feature that eliminates the need for external hosting services, simplifying your digital footprint management.
Website Builder with Templates
What It Does: Provides an intuitive drag-and-drop interface with a variety of templates, making website creation accessible to everyone.
Benefits for SMEs: Enables you to quickly launch professional-looking websites without any coding knowledge, enhancing your brand's online presence.
Blog Builder & Blog Manager
What It Does: Allows for easy creation, management, and publication of blog content to engage your audience with valuable insights and stories.
Benefits for SMEs: Helps attract more customers through SEO and content marketing, establishing your brand as a thought leader in your industry.
Courses & Membership Sites
What It Does: Enables the creation of exclusive content areas for courses or member-only access, adding value to your customer offerings.
Benefits for SMEs: Diversifies revenue streams and strengthens customer loyalty by providing valuable learning resources or exclusive content.
Communities
What It Does: Facilitates the creation of online communities where your customers can interact, share, and connect.
Benefits for SMEs: Enhances customer engagement and loyalty by building a sense of community and belonging around your brand.
Survey Builder
What It Does: Offers tools to create and distribute surveys, gathering valuable feedback and insights from your customers.
Benefits for SMEs: Informs business decisions and improvements, ensuring your offerings meet customer needs and expectations.
Affiliate Manager
What It Does: Manages affiliate marketing programs, tracking referrals and commissions to incentivize external promoters.
Benefits for SMEs: Expands your marketing reach and sales potential through partnerships, rewarding affiliates for their contributions to your growth.
White Label Client Portal
What It Does: Provides a branded client portal where customers can access their interactions, memberships, and community engagements with your business.
Benefits for SMEs: Offers a personalised and modern customer experience, centralising access to various services and enhancing customer satisfaction.
Start Transforming Your Digital Presence Today
Build, Share and Engage Like Never Before!
Essentials Plan Features
Unified Messaging (One Inbox)
What It Does: This feature consolidates all customer communications from email, SMS, and social media platforms into one centralised inbox, making it easier to manage and respond to messages.
Benefits for SMEs: By streamlining communication, SMEs can significantly reduce response times and improve customer satisfaction. A unified inbox ensures no message is overlooked, enhancing customer service and operational efficiency.
WhatsApp Messaging
What It Does: Enables direct communication with customers on WhatsApp, allowing for personalised engagement on a widely used platform.
Benefits for SMEs: This feature offers SMEs a direct line to their customers, fostering stronger relationships through personalised communication. It enhances the customer experience and builds loyalty by engaging customers on their preferred messaging platform.
2-Way SMS & Email
What It Does: Facilitates dynamic two-way conversations with customers via SMS and email, directly from the platform.
Benefits for SMEs: Real-time conversations with customers allow SMEs to provide immediate feedback and address concerns swiftly, fostering trust and loyalty. This feature supports quick resolution of inquiries, enhancing customer satisfaction.
Contact CRM
What It Does: Provides a centralised database for efficiently managing customer information, enabling personalised service and targeted marketing efforts.
Benefits for SMEs: A robust CRM system is crucial for SMEs to understand and segment their customer base, tailor marketing efforts, and provide personalised services, leading to increased customer retention and sales.
Conversation AI
What It Does: Utilises artificial intelligence to automate responses to customer inquiries, ensuring they receive instant, relevant assistance.
Benefits for SMEs: Conversation AI can significantly reduce the workload on customer service teams while ensuring customers receive timely and accurate responses, increasing efficiency and improving the overall customer experience.
Google Business Profile Messaging
What It Does: Integrates messaging capabilities with your Google Business Profile, making it easier for customers to initiate contact directly from search results.
Benefits for SMEs: This feature increases the likelihood of customer engagement by making businesses more accessible, capturing leads at the moment of interest and enhancing local SEO efforts.
Google Business Profile Call Tracking
What It Does: Offers insights into calls generated from your Google Business Profile, providing data on call volume, sources, and outcomes.
Benefits for SMEs: Call tracking enables SMEs to measure the effectiveness of their Google Business Profile, optimise their listings based on data-driven insights, and improve customer engagement strategies.
Facebook Messenger & Instagram DM Integration
What It Does: Allows businesses to manage interactions from Facebook Messenger and Instagram Direct Messages from a single platform.
Benefits for SMEs: Centralising social media communications enhances social media engagement without increasing staff workload, ensuring SMEs can maintain a strong social presence and respond promptly to inquiries.
Website Chat Widget
What It Does: Adds a live chat feature to websites, offering real-time assistance to visitors and converting leads with instant engagement.
Benefits for SMEs: The chat widget can significantly increase conversion rates by providing immediate answers to visitor queries, keeping users engaged, and capturing leads at the peak of their interest.
Reviews & Reputation Management
What It Does: Helps businesses monitor and manage online reviews across platforms, enabling direct responses to feedback from a single dashboard.
Benefits for SMEs: Managing online reviews is crucial for maintaining a positive online presence. This feature allows SMEs to leverage customer feedback to improve services and use positive reviews to attract new customers.
Missed Call Text Back
What It Does: Automatically sends a text message response to missed calls, capturing potential leads and ensuring opportunities for engagement are not lost.
Benefits for SMEs: This feature ensures that SMEs never miss a lead, capturing customer interest even when direct contact isn't immediately possible, and enhancing customer service by acknowledging every inquiry.
Payments with Text To Pay
What It Does: Enables customers to make payments through text messages, simplifying the payment process.
Benefits for SMEs: Text To Pay streamlines the payment process, making it easier and more convenient for customers to complete transactions, which can improve cash flow and reduce administrative tasks for SMEs.
Call Reporting
What It Does: Provides detailed analytics on call activities, helping businesses understand customer interaction patterns.
Benefits for SMEs: Insight into call metrics allows SMEs to optimise their communication strategies, understand customer needs better, and identify areas for improvement in customer service.
Ready to Take Your Business to the Next Level?
Start Your Journey with Us Today!
Professional Plan Features
All in Essentials Plus:
Social Planner
What It Does: Enables planning, creation, and scheduling of social media content across multiple platforms from one dashboard.
Benefits for SMEs: Saves time and resources by streamlining social media management, ensuring a consistent online presence, and allowing SMEs to focus on creating quality content that engages their audience.
Appointment Calendars
What It Does: Offers easy online booking with customizable appointment calendars, allowing customers to schedule appointments at their convenience.
Benefits for SMEs: Facilitates easy booking for customers, reducing no-shows with automated reminders and improving the overall customer service experience, leading to increased satisfaction and repeat business.
Opportunities & Pipelines
What It Does: Tracks and manages sales opportunities with a clear view of your pipelines, ensuring efficient progress and follow-up.
Benefits for SMEs: Enhances sales management by providing a clear overview of opportunities and pipelines, leading to increased sales and revenue growth through efficient tracking and management.
Email Marketing Campaigns
What It Does: Allows for the execution of targeted email marketing campaigns to engage the audience, promote offers, and drive business growth.
Benefits for SMEs: Email marketing is a cost-effective way for SMEs to reach their audience, providing a platform for personalised communication that drives engagement, repeat business, and customer loyalty.
Funnels & Forms
What It Does: Builds custom landing pages and forms to capture leads, automate marketing funnels, and gather customer feedback.
Benefits for SMEs: Lead capture and feedback are essential for refining marketing strategies and improving customer satisfaction. Funnels and forms provide the tools needed to effectively gather and utilise this information.
Invoicing
What It Does: Generates and sends professional invoices directly from the platform, streamlining the billing process.
Benefits for SMEs: Simplifies the billing process, allowing SMEs to quickly create and send invoices, improving operational efficiency and enhancing the payment experience for clients.
Proposals & Estimates
What It Does: Enables the quick creation and sending of detailed proposals and estimates, closing deals faster.
Benefits for SMEs: Streamlines the proposal and estimation process, enabling faster turnaround times and higher conversion rates for new business opportunities, crucial for growth and scalability.
SMS & Email Templates
What It Does: Offers customizable templates for consistent and effective communication across SMS and email.
Benefits for SMEs: Saves time and ensures brand consistency across communications, providing SMEs with the tools to maintain a professional and cohesive messaging strategy.
Ads & Analytics Reporting
What It Does: Monitors advertising campaigns and provides comprehensive insights into marketing efforts with detailed analytics reporting.
Benefits for SMEs: Insights into campaign performance and customer behaviour are essential for refining marketing strategies, maximising return on investment, and making data-driven decisions to drive growth.
Transform Your Operations and Customer Engagement.
Unlock the Full Potential of Your Business!
Premium Plan Features
All in Professional Plus:
Unlimited Website & Blog Hosting
What It Does: Offers robust hosting solutions for websites and blogs, ensuring your online presence is always reliable and fast.
Benefits for SMEs: A significant cost-saving feature that eliminates the need for external hosting services, simplifying your digital footprint management.
Website Builder with Templates
What It Does: Provides an intuitive drag-and-drop interface with a variety of templates, making website creation accessible to everyone.
Benefits for SMEs: Enables you to quickly launch professional-looking websites without any coding knowledge, enhancing your brand's online presence.
Blog Builder & Blog Manager
What It Does: Allows for easy creation, management, and publication of blog content to engage your audience with valuable insights and stories.
Benefits for SMEs: Helps attract more customers through SEO and content marketing, establishing your brand as a thought leader in your industry.
Courses & Membership Sites
What It Does: Enables the creation of exclusive content areas for courses or member-only access, adding value to your customer offerings.
Benefits for SMEs: Diversifies revenue streams and strengthens customer loyalty by providing valuable learning resources or exclusive content.
Communities
What It Does: Facilitates the creation of online communities where your customers can interact, share, and connect.
Benefits for SMEs: Enhances customer engagement and loyalty by building a sense of community and belonging around your brand.
Survey Builder
What It Does: Offers tools to create and distribute surveys, gathering valuable feedback and insights from your customers.
Benefits for SMEs: Informs business decisions and improvements, ensuring your offerings meet customer needs and expectations.
Affiliate Manager
What It Does: Manages affiliate marketing programs, tracking referrals and commissions to incentivize external promoters.
Benefits for SMEs: Expands your marketing reach and sales potential through partnerships, rewarding affiliates for their contributions to your growth.
White Label Client Portal
What It Does: Provides a branded client portal where customers can access their interactions, memberships, and community engagements with your business.
Benefits for SMEs: Offers a personalised and modern customer experience, centralising access to various services and enhancing customer satisfaction.
Start Transforming Your Digital Presence Today
Build, Share and Engage Like Never Before!
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