Never Miss a Lead Again with 24/7 Conversation AI
Your Customers Expect Answers Now. Are You Available?
In today's on-demand world, every missed chat, text, or message is a potential lost customer. Potential clients expect instant responses, but for a busy SME, being available 24/7 is impossible. This leads to missed leads, frustrated visitors, and a cap on your growth potential.
SME Advantage's Conversation AI solves this problem. It acts as your tireless digital receptionist and sales assistant, ensuring every single inquiry gets an immediate, intelligent response, capturing opportunities around the clock and delighting your customers with incredible service.
Engage Customers Everywhere, Automatically
Activate your AI assistant on the communication channels that matter most to your business.
Website Chat Widget
Greet every website visitor, answer their initial questions, and capture their contact details before they leave your site.
SMS & Text Messaging
Provide automated responses to incoming SMS messages, allowing customers to interact with your business via text anytime.
Social Media DMs
Instantly engage with users who message you on Facebook Messenger and Instagram, turning social interest into qualified leads.
WhatsApp Messaging
Handle common inquiries and provide 24/7 support on the world's most popular messaging app.
An AI Assistant Trained for Business Growth
24/7 Lead Capture & Qualification
Key Capabilities:
- Asks pre-programmed qualifying questions (e.g., "Are you looking for a quote?", "What is your budget?").
- Captures essential contact details like name, email, and phone number.
- Automatically creates a new contact record in your CRM.
Instant FAQ Answering
Key Capabilities:
- Train the AI on your specific business information (e.g., services, pricing, business hours, location).
- Provides consistent, accurate answers to frequently asked questions.
- Can direct users to relevant pages on your website for more information.
Automated Appointment Booking
Key Capabilities:
- Integrates with your team's calendars to identify available slots.
- Offers available times to the user directly in the chat.
- Books the appointment automatically and sends confirmations.
Seamless Human Handover
Key Capabilities:
- Recognizes when a query requires human expertise.
- Routes the conversation to the appropriate team member in the Unified Inbox.
- Provides the human agent with the full chat transcript for context.
Proven to Improve Customer Satisfaction
"80% of executives have reported demonstrable improvements in customer satisfaction, delivery of service, and overall contact center performance as a result of implementing conversational AI."
Real Results for South African SMEs
SME Advantage has been a game-changer for MMC, it’s the engine behind our CRM, and it's helped us streamline our client communication, cases, follow-ups, and ultimately grow our business. The support from Evan has been phenomenal, every time we needed help, he was quick to respond and always willing to go the extra mile. His support gave us the confidence to fully integrate the platform into our operations.
Samuel Kunene
Midlands Mediation Counsellors (MMC)
Frequently Asked Questions
Ready to Automate Your Conversations?
Stop missing out on leads and start providing the instant, 24/7 service your customers expect. Activate your AI assistant and see the difference it makes.